Weekly Video Analysis Report Essay Example for Free

Weekly Video Analysis Report Essay1. Issue whoreson learn a good plan for the implementation of the ASRS, yet poor planning. To implement the system they argon going to have to use IT and bandwidth personnel who be already involved in other projects and obviously have not been informed.2. Issue Customers are having to go through a long process in order to have direct communication with Customers improvement Representatives. They are having to pick from a long list of choices and to long of a grip listening to recordings after recording, when they finally get to talk to a person, they are having to wait even more to get their questions answered and get information regarding the process, address and other issues with purchase returns. 3. Issue Customers are having to call to get information on how, where, and what they affect to do in order to return a product they purchased.4. Issue CanGo has an issue with the way their web site is designed. They are losing customers and th e ones who are browsing are not buying, which have the appearance _or_ semblance to be the same problem other sites are having.5. Issue Nick whom is a Senior Staff Member is employed by CanGo as a swing operator in the shipping, expediting, and marketing departments. He has a degree from City College in New York, although it is reported that Nick lead the bon ton in sales during CanGos last quarter, Nick is always confused about everything. Hes not organized, cant seem to keep information whereit can be found, and dont seem to take his job seriously.6. Issue Conservative on the expected improvement numbers process flow chart nowhere near being done, the buck was being passed as to who had the flow chart peer Pressure used by VALS2tm to sell more product current campaign seem to work with a market in a different country1. Recommendation Jack need to submit a requisition for implementation of the plan to CanGos Board of Directors and request a meeting with all the staff from IT an d bandwidth before decision making on having them work on the system. Everyone involved in the project has to be able and willing to participate. Jack also have to make sure that the company will be willing to set a budget for the system.2. Recommendation The system needs to be updated to make it easy for customers to make immediate continuative with Customers operate. There need be no more than three choices given by the recording. a. Choose 1 if you need to speak directly to a Customers Service Representative. b. Choose 2 if you are calling to check on your order.c. Choose 3 if you are willing to complete a short survey.3. Recommendation apiece package should include instructions as to how, where, how much time the customer has to return any items purchase, requirements for returns (CD preciously opened cannot be returned) addressed pre labeled tags, Customers Service telephone number and option number they need to pick for faster service.4. Recommendations CanGo need to re-de sign the web site to appeal to the type of customers who are most concerned in the type of products they offer. They need to r from each one customers and request their input. The use of surveys would benefit them to gain this information. Once again making, it a simpler way for the customers to communicate with Customers Service, including satisfaction surveys with each product they ship and offering their customers the choice to log in and completed on line satisfactioninput may also be a good way of getting their customers feedback.5. Recommendation CanGos management need to have council with Nick and perhaps have him take an organizational training. CanGo need to assess Nicks performance. If Nick is not held responsible for not keeping deadlines, CanGo will lose time and money if this issue is not resolved.6. Recommendation When shrewd the improvement numbers, one may want to add between 10-20% onto the numbers. This way if you come in under on the budget end, but up on the ROI and profits, you look good by management. Now if you remain conservative you are more likely to be over on a number of your predictions. When the handler wanted to see the flow chart, the employees should own up to the fact that they dont have it and dont know exactly where it is at. thankfully Debbie was on top of everything within the flow chart.ReferencesWeek 3 Introductory Video Managing episode Choosing a StrategyAssistant Operations Manager Debbie, tidings Notes on the Customers Service Process.Episode Understanding Customers Behavior.